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Business Service Management

We provide specialized consulting services on Strategy and Implementation of Business Service Management.


Business Service Management consists of an integrated set of applications for real-time performance and availability monitoring from a Business Perspective, Service Level Management, End User Management and System Availability

Management based in a common foundation that helps IT administrators and Business administrators manage their resources.


Business Service Management is comprehensive application management solution that helps companies ensures high availability and performance for their business services and applications which helps customers to reduce mean time to detection (MTTD) and end-user downtime by proactively detecting application performance and availability problems.

• Business Availability Center (BAC)

• SiteScope

• Business Process Monitor (BPM) using Vugen and QTP scripts

• Real User Monitor (RUM)

• Diagnostics

• Transaction Vision

• Business Process Insight

• Discovery and Dependency Mapping (DDM)

• Universal Configuration Management Database (uCMDB)

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